1. Introduction
Welcome to ElevateGlobe Elevate360 ("we", "our", or "us"). We provide an enterprise elevator maintenance, field engineer dispatching, and asset management platform accessible via website and mobile applications. This Privacy Policy describes how we collect, use, process, and protect your personal information when you interact with our service.
2. Information We Collect
Depending on your role (Customer, Technician/Employee, Administrator, Manager, or Vendor), we collect the following categories of information:
A. Account & Profile Information
- Personal Data: Full Name, Email Address, Mobile Phone Number, Job Title, Department, and Employee Code.
- Business & Identification Data: Physical Address, Society Document, ID Proof Document, and GST Registration Number.
B. Location Data (Foreground & Background)
Notice on Location Collection: Our application collects precise location data (GPS coordinates) to enable real-time field technician dispatching, attendance verification, and geotagged maintenance evidence recording.
- Geofenced Attendance Verification: When a field engineer punches in/out for attendance, the app verifies their physical distance against the assigned property's GPS coordinates and radius.
- Technician Live Tracking (Background Service): For field engineers on active duty, the mobile app collects background location data to update the real-time operational map in the Admin Command Center. This data is only collected during active work hours while logged in.
- Geotagged Photo Evidence: Maintenance logs and complaint submissions store latitude and longitude metadata attached to photo uploads.
C. Device & Technical Identifiers
- Push Notification Tokens: Firebase Cloud Messaging (FCM) tokens and device OS type to send push notifications regarding ticket assignments, schedule changes, and emergency SLA escalations.
- App Usage Data: System logs, IP address, device model, and authentication tokens.
3. How We Use Your Information
We process collected data for the following essential business purposes:
- To manage elevator service tickets, maintenance checklists, and spare part orders.
- To dispatch nearby field engineers to emergency elevator breakdown sites efficiently.
- To verify field staff attendance within property geofence boundaries.
- To send instant push notifications for SLA escalations, status updates, and customer support.
- To maintain audit trails, generate performance reports, and enforce security policies.
4. Data Sharing & Third-Party Services
We do not sell your personal data. We only share information with trusted service providers necessary to operate our platform:
| Service Provider |
Purpose |
Data Processed |
| Amazon Web Services (AWS S3) |
Secure Cloud Document & Image Storage |
Maintenance photos, invoices, society documents |
| Firebase Cloud Messaging (FCM) |
Push Notification Delivery |
Device push tokens, notification titles |
| Google Maps / OpenStreetMap |
Map Visualization & Geofencing |
Anonymized location coordinates |
5. Data Safety & Security
We implement strict administrative, technical, and physical security measures to protect your data:
- All data in transit is encrypted using TLS 1.2 / TLS 1.3 (HTTPS).
- API endpoints and uploaded media assets are protected behind Role-Based Access Control (RBAC) and JWT authentication.
- Access to background location data is strictly restricted to active technician role assignments.
6. User Rights & Data Control
You have the following rights regarding your personal information:
- Access & Correction: You can review and update your profile information within app settings.
- Location Permission Control: You can disable or modify location access at any time through your mobile OS settings (though disabling location may affect attendance verification).
- Account Deletion Request: You can request complete deletion of your account and personal data by emailing privacy@globians.in.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: